FAQ - Frequently asked Questions


Below you can find the most frequently asked questions and our answers. Just browse through our categories and find the answer to your question.
If you can't find the information you are looking for please contact us under orders@showdowndisplays.eu or call us under +31 (0)85 06 60 310


Account

You can request an account for our Online Reseller Platform by filling out this short form Request Account. We contact you when your account is ready.

If your login credentials aren't correct please Reset Password and try again. If you dont have an account yet please Request Account. If neither of the previous steps help please contact us under orders@showdowndisplays.eu.

You can change your company information in your account. Click on the top right on your account name. To change your address go to "Modify your address book entries".

You can reset your password by entering your email here Reset Password and by following the instructions.

You can find a complete overview of your order history and invoice. Click on the top right on your account name


Individual Solutions

Basic changes such as colour, sizes and brandings are possible for most products. In addition we offer adjustments to our standard range such as additional holders, pockets and other additions. Please contact your sales representative with your request and we will discuss the possibilities together.

Our sales and product team is ready to help you with your individual wishes. From modifications of standard products to entirely unique personalised solutions, we are here for you. Please contact your sales representative with your requests. Have a look at our customisation page for further information.

It depends on the difficulty of the project. We manufacture everything based on your requests and also discuss all neccessary details with you in advance. The complete process usually takes 4 - 8 weeks. The best option is to always check with your sales representative to get more details.


Marketing Support

We have product photos in compromised forms for online use and high resolution photos for printing available. You can request them here product photos and videos support page.

You can follow our guide right here embed video guide to get the videos running on your platform in no time.

You can find all important information on our product pages under the download section. For more information you can check out our practical information support page.

You need to logged in to see the documents.

You can find all important information on our product pages under the download section. For more information you can check out our product photos and videos support page.

Yes this is possible. Our Showdown Displays Europe catalogue can be ordered on our reseller platform via this link. Use the promocode CAT2021 in your shopping cart to order a free catalogue with a product order. We will combine the shipment. In case of ordering only the catalogue, the shipping costs will be charged.

Yes we also have a neutral catalogue. You can order your neutral catalogue online when you are logged into your account. We also offer a branded digital catalogue service as a marketing support service. See more about this service on our catalogue and brochures web page.

We offer a Showroom Promo Package. With this package you get 50% discount on a product including the graphic for your showroom. You may also use the Showroom Promo Package for your own exhibition participation to promote our products. More information about this marketing support service can be found on our samples page.


Neutral delivery

We offer a free neutral drop shipment directly to your client. You can choose this option in the checkout process and attach your own delivery note or choose a delivery without logo.

The neutral delivery option is a free service we offer to our clients.

A neutral delivery contains a neutral delivery note or your own delivery note that you can upload during checkout and the goods without any reference to Showdown Displays Europe.

Labels and barcodes can be attached to your good. Please contact us under orders@showdowndisplays.eu to discuss the possibilities and costs.


Orders

You add the products you want to order to the basket and follow the checkout steps. You need to have an account and you have to be logged in to complete this process.

You have not chosen all options that are required to order the product. Clicking "Add to Cart" will highlight the choices that are remaining and first need to be filled to be able to continue.

You have 3 general options for most of our products: 1.) Frame only = display without a print 2.) Frame + Graphic = display including a print which can be chosen 3.) Graphic only = just the print without the display.
Some products can have prints on both sides, those will have the option Frame + 2 Graphics.

You can combine orders to potentially reduce the transport costs. As we charge per package/pallet there is no guarantee that combining orders will decrease the overall transport costs.

It depends on multiple factors that are considered individually. Please contact your personal sales team and we will find a solution together. For our print materials we have a free print sample box and we offer a showroom promotion package. Find more information about this on our samples page.

You can always contact your sales team to discuss product wishes. We will do our best to find a suitable solution for you. The phone number you can reach us on is +31 (0)85 06 60 310. We are happy to help!

The product is not covered within your price agreement and therefore dissappears when you log in. Contact your sales team to implement the price and make the product visible.

If the goods have not been dispatched yet, we can adapt the order to your needs. Please contact us under orders@showdowndisplays.eu.

We only sell to resellers. If you are a company or consumer that wants to use the products for your own promotion you are unfortunately not able to buy from us. You can contact us via the contact form and we can give you the contact information of one of our partners


Orders with graphics

The print data should be prepared as a PDF file (alternatively EPS or AI) and the data should ideally be created as a vector file (alternatively a raster file matching the exact print size). For a good printing result the image should have minimum 300 DPI. You can find the print templates in the download section of the product page.

As of now we are not able to offer a data preparation service. We do check your file and send you a preview of the print. We wait for your approval to start printing.

You can order separate prints in our graphics category. You can also search the associated display and select "Graphic only".

We calculate with 2 working days for the graphic printing after you have approved our print approval.

When you are logged in on our platform you see the yellow button 'preview your design'. When you click on this button you can upload your print design and it directly previews your design on the picture. Click on your right mouse button to save the picture with your design and you have a quick preview to show to your customer.


Payment & Invoicing

Orders are invoiced on account with a 21 day window to pay (without deductions). Further information can be found in our Terms & Conditions.

The standard payment method is invoice on account with a 21 day window to pay.

Payment on account is our standard payment method.

You receive the invoice by email shortly after we dispatch the goods.

As long as we haven't received a full payment from your side we will send you up to 3 payment reminders. If we havent received a full payment after 3 reminders we are forced to initiate legal actions.


Returns and Claims

Please send us an email to orders@showdowndisplays.eu stating the reason for returning the goods and we will let you know about the next steps. Please do not send goods back to us without getting in contact with us. Check the questions below for specific reasons to return goods and other claims.

You are obligated to check the goods upon delivery. Please send us a picture of the damages to orders@showdowndisplays.eu as soon as possible and not later than 3 working days after receiving the goods. If the package is damaged upon arrival please refuse acceptance of the delivery and get in contact with us.
We will check the options and replace the goods or parts as soon as possible.

Please contact us under orders@showdowndisplays.eu stating the order number and the goods you received. We will send the correct goods as soon as possible and collect the incorrect delivery.

The refund will be issued as soon as the goods arrive back in our warehouse.


Technical Terms

The product was tested under extrem heat and certified to be fire resistant following DIN 4102.

PES is the acronym for Polyester.

PS is the acronym for Polystyrene.

MFC is the acronym for Melamine Faced Chipboard.

A product with an IP53 rating is protected against a certain quantity of dust that could interfere with the normal operation of the product. The product is completely protected against solid objects. It is also protected against water splashing when tilted up to a 60-degree angle..

A product with an IP54 rating is protected against a certain quantity of dust that could interfere with the normal operation of the product. The product is completely protected against solid objects. It is also protected against water splashing from any angle.

A product with an IP54 rating is protected against a certain quantity of dust that could interfere with the normal operation of the product. The product is completely protected against solid objects. It is also protected against powerful water jets from any angle.

Dye-sublimation is a printing method that is commonly used for fabric materials. The ink that is used for this printing method is turned into gas with a heatpress and sublimates directly into the fiber. The mothod is known to result in high-quality photographic images and a very resistant print.

The latex print method is used for fabric materials. The graphic is printed with latex ink onto the fabric resulting in very sharp edges and a high quality image. The print has to be rolled on a tube to not take any damages from bending.


Transport & Delivery

In cooperation with our logistic partners we will deliver your goods to your warehouse, customer or office. Our delivery is fulfilled as soon as the goods have been accepted at the place of delivery. Further information can be found in our Terms & Conditions.

The shipping costs depend on your location. You can find an overview of our shipping fees right here Shipping Costs.

The majority of our goods is already on stock and ready to be shipped. Orders that are issued before 1 PM (Mon-Fri) will be shipped on the same day. Orders that are issued after 1 PM (Mon-Fri) will be shipped on the next working day. The exact delivery time depends on your location. We always check the fastest option for you.

If you want to send goods to different delivery addresses it is recommended to issue separate orders to avoid complications.

If the order comes in before 1 pm we can send the goods as a next day express delivery. The additional cost depends on the weight and size of the goods. Reach out to your sales contact to get a specific quotation from us.

You can insert the address of the packing station as a delivery address during the checkout process.

You can request a proof of delivery from your personal sales team or under orders@showdowndisplays.eu.

We usually dispatch goods on the same or following working day of the order placement.If you haven't received an automatic tracking code via email shortly after we dispatched the goods just contact us under orders@showdowndisplays.eu and we will send you a tracking code for your order.

We have 3 warehouses across europe. They are located in Czech Republic, the Netherlands and Spain. If you want to collect your goods please let us know in the comment box at the end of the check out process. You can also contact us via phone +31 (0)85 06 60 310 and we will check the possibility for you.

You receive a tracking code for your delivery. In case you didn't receive any please contact us under orders@showdowndisplays.eu. We will check the status of your delivery.


Warranty

We offer 1 year guarantee for all products.
On top of the 1 year guarantee we offer an additional 1 year extended warranty on the following products:
- Digital Displays: All goods with a product code that starts with "DI" or "DSI"
- Indoor Lockable Notice Boards: All goods with a product code that starts with "SCXS","SCS" "SCP" or "SCO"


The guarantee covers a standard use of products. For all printed products the guarantee doesn't cover constant exposure to sunlight and rain..

The guarantee on printed products can only be granted for the same print image. A different image will be treated as a new order.


Others

Apart from environmental protection such as waste and emission reduction and using green energy we also proceed a lot of measures to help communities around us. Find detailed information about that on our CSR page.

We print on paper, PVC, latex and fabric. For the fabric prints we are able to use both the transfer print and the sublimation print technique. Check out the different printing materials and their respective printing methods on our graphics page. You can find detailed information about the methods on the bottom detail description.

Yes, we have a free print sample box. This is one of our marketing services we offer. You can request your free sample box via our samples page.